Privacy Policy

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Last Modified: April 10, 2013

This Privacy Policy provides our policies and procedures for collecting, using and disclosing your information. Users can access the LiveApp service(the "Service") through our website, applications on Devices, through APIS, and through third-parties, A "Device" is any computer used to access the LiveApp Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of the LiveApp Service, regardless of how you access it, and by using our services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as "information".

1. The Information We Collect and Store

We may collect and store the following information when running the LiveApp Service:

Information You Provide. When you register an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may also ask use your social networking information if you give us access to your account on social network connection services.

Files. We collect and store the files you upload, download or access with the LiveApp Service ("Files"). If you add a file to your LiveApp that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with your account rather than storing a duplicate.

Log Data. When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device's Internet Protocol("IP") address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, meta data concerning your Files, and other interactions with the Service.

Cookies. We also use "cookies" to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use "persistent cookies" to save your registration ID and login password for future logins to the Service. We may use "session ID cookies" to enable certain features of the service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the service.

2. How We Use Personal Information

Personal Information. In the course of using the Service, we may collect personal information that can be used to contact or identify you ( "Personal Information"). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests,(iv) to personalize and improve your experience, and (v) to provide or offer service updates and product announcements. If you no longer wish to receive communications from us, please

Geo-Location Information. Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps, such information from your mobile devices when necessary while you download or use our mobile apps, We may use this information to optimize experience. If you do not wish to share your geo-location information with us, please do not upload them. If you don't want to store your location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example IP address, can sometimes be used to approximate a Device's location.

Analytics. We also collect information(ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service's technical administration, to increase our Service's functionality and user-friendliness and to verify users have the authorization needed for the Service to process their requests. As of the date this policy went into effect, we use Google Analytics. To learn more about the privacy policy of Google Analytics, click here, and to learn how to opt out of that service, click here.

3. Information Sharing and Disclosure

Your Use Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose and your desired level of anonymity. You can review and revise your account information at any time. We do not sell your personal information to third parties. We may also share or disclose your information with your consent, for example if you use a third party application to access your account(see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.

Third Party Applications. We may use certain third party companies and individuals to help us provide, analyze, and improve the Service(including but not limited to data to storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service's features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Compliance with Laws and Law Enforcement Requests; Protection of LiveApp's Rights. We may share your information with a third party application with your consent, for example when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

Business Transfers If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you(for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either become to subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non Private or Non-Personal Information. We may disclose your non-private, aggregated or otherwise non personal information, such as usage statistics of our Service.

4. Changing or Deleting Your Information

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by accessing your "My Account" page. If your personally identifiable information changes, or if you no longer desire our service, you may or update or delete it by contacting In some cases, we may retain our copies of your information if required by law. For questions about your Personal Information on our service, please contact We will respond to your inquiry within 30 days.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, -contact We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletioin. In addition, we do not delete from our servers files that you have common with other users.

6. LiveApp for Business Users

If you have a LiveApp for Business account, your administrator may be able to:

  • Access information in and about your LiveApp for Business account;
  • disclose, restrict, or access information that you have provided that is made available to you when using your LiveApp for Business account; and
  • control how your LiveApp for Business account may be accessed or deleted.

Please refer to your organization's policies if you have questions about your Administrator's rights.

7. LiveApp Community

Our service offers publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. Your posts may remain even after you cancel your account. For questions about your Personal Inforatmion on our Service, please contact

Our site includes links to other Web sites whose privacy practises may differ from those of LiveApp. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Website you visit.

8. Security

The security of your information is important to us. When you enter sensitive information(such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology(SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. THerefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at

9. Our Policy Toward Children

Our services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.

10. Safe Harbor

LiveApp has received TRUSTe's Privacy Seal signifying that his privacy statement and our practices have been review by TRUSTe for compliance with TRUSTE's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. LiveApp complies with the US-E.U. Safe Harbor Framework and the US-Swiss Safe Harbor framework as set by forth by the U.S. Department of Commerce regarding the collection,use and retention of personal data from European Union member countries and Switzerland. LiveApp has certified that it adheres to the Safe Harbor Privacy Principles, of notice, choice, onward transfer,security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view LiveApp's certification, please visit

If you have any questions regarding this statement, you should first contact us at If you do not receive acknowledgement of your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at, by fax at 415-520-3420, or by mail to TRUSTe Safe Harbor Compliance Dept, click for mailing address. The TRUSTe dispute resolution process is only available in English.

11. Contacting Us

If you have any questions about this Privacy Policy, please contact us at or at 295 Hagey Blvd.,1st Floor, West Entrance Waterloo, Ontario N2L 6R5

12. Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.